Refund policy

At Sweety Bag Inc., we are committed to providing high-quality products and excellent customer service. Because we sell food products, our return policy is designed to protect the safety and quality of all items.

Food Safety Policy

Due to the perishable nature of our products and for health and food safety reasons, all candy sales are final.

We do not accept returns or exchanges on edible products once they have been processed, shipped, or delivered.

Incorrect or Missing Items

If you receive an incorrect item or discover that an item is missing from your order, please contact us within 24 hours of delivery.

To help us review your claim, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the items received (if applicable).

Once your claim has been reviewed, we'll work with you to determine an appropriate resolution.

Damaged Orders

If your order arrives damaged, you must notify Sweety Bag Inc. within 24 hours of delivery.

To assist with your claim, please email us the following:

  • Your order number.

  • A brief description of the damage.

  • Clear photographs of the outside of the shipping box, including any visible damage.

  • Clear photographs of the inside packaging, if applicable.

  • Clear photographs of the damaged product(s).

Please do not discard the original shipping box, packaging materials, or damaged products until your claim has been reviewed, as additional information may be required.

Claims submitted after the 24-hour reporting period or without the required photographs may not be eligible for review.

Refunds

Refunds are not guaranteed and are reviewed on a case-by-case basis.

If a claim is approved, Sweety Bag Inc. may, at its sole discretion:

  • Issue a full or partial refund.

  • Replace the affected product(s).

  • Provide store credit for a future purchase.

The resolution provided will depend on the circumstances of the claim.

Order Changes & Cancellations

Orders may only be cancelled or modified before processing begins.

Once an order has entered processing or has been shipped, it cannot be cancelled, modified, or refunded.

Exclusions

Refunds, replacements, or credits will not be issued for:

  • Change of mind.

  • Personal taste or flavour preferences.

  • Orders where an incorrect shipping address was provided by the customer.

  • Packages that are delayed by the shipping carrier.

  • Packages that are lost, stolen, or misplaced after the shipping carrier has confirmed successful delivery.

  • Heat-related changes to products during transit where the Warm Weather Notice applies.

Contact Us

If you have any questions regarding your order or this policy, please contact us through our Contact Us page. We'll be happy to review your concerns and assist whenever possible.