Shipping policy

Shipping & Delivery

At Sweety Bag Inc., we're committed to preparing every order with care so your sweet treats arrive fresh and ready to enjoy.

Order Processing

Orders are typically processed within 1–3 business days before shipment.
During holidays, promotions, or periods of high order volume, processing times may be longer.
Every order is carefully packed to help maintain freshness and quality during transit.

Shipping

We currently ship within Canada.

Shipping charges are calculated at checkout based on your delivery address, package size, and selected shipping method.

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information (when available).

Carrier Responsibility

Once your order has been shipped and accepted by the shipping carrier, responsibility for delivery rests with the carrier.

While we carefully prepare every shipment, Sweety Bag Inc. is not responsible for shipping delays caused by weather, customs processing, carrier service interruptions, high shipping volumes, or other circumstances beyond our control.

Lost Packages

If your tracking information indicates that your package has been successfully delivered but you have not received it, we recommend contacting the shipping carrier directly to begin an investigation, as they are best equipped to assist with delivery-related issues.

If additional information is required from us to support the carrier's investigation, we'll gladly assist where possible.

Sweety Bag Inc. is not responsible for packages that are lost, stolen, or misplaced after the shipping carrier has confirmed successful delivery.

Damaged Shipments

If your package arrives with visible damage, please notify Sweety Bag Inc. within 24 hours of delivery.

To assist us in reviewing your claim, please provide:

Your order number.
A brief description of the damage.
Clear photographs of the outside of the shipping box, including any visible damage.
Clear photographs of the inside packaging, if applicable.
Clear photographs of the damaged product(s).

Please do not discard the original shipping box, packaging materials, or damaged products until your claim has been reviewed, as additional information may be required.

Claims submitted after 24 hours or without the required photographs may not be eligible for review.

Warm Weather Notice

Some confectionery products may soften or melt during warmer weather.

Although we take every precaution when packaging your order, Sweety Bag Inc. cannot guarantee the condition of heat-sensitive products once they are in transit. We recommend retrieving your package as soon as possible after delivery.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address is complete and accurate before placing an order.

Sweety Bag Inc. is not responsible for delays, returned shipments, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided at checkout.